For many patients, the emergency department (ED) represents their first interaction with a hospital system, so establishing positive first impressions is especially important [[1]]. Patients satisfied with their care are more likely to return to the healthcare institution in the future, remain more compliant with medical regimens and attend follow-up appointments, thus improving the patient's treatment goals and clinical outcomes [[2]]. In recent years, patient satisfaction has been tied to reimbursements, incentivizing health systems to address this area [3-5].