Emergency departments (EDs) are critiqued for wait times, delayed or inadequate pain
management, and poor communication [
1
,
2
,
3
]. ED volumes are projected to increase, likely exacerbating these issues [
- Wang H.
- Kline J.A.
- Jackson B.E.
- et al.
The role of patient perception of crowding in the determination of real-time patient
satisfaction at Emergency Department.
Int J Qual Health Care J Int Soc Qual Health Care. 2017; 29: 722-727https://doi.org/10.1093/intqhc/mzx097
[4]
,
[5]
]. Systems are increasingly relying on EDs to provide not only high-quality clinical
care, but also to promote the patient experience [
[1]
,
6
,
- Agarwal A.K.
- Mahoney K.
- Lanza A.L.
- et al.
Online ratings of the patient experience: emergency departments versus urgent care
centers.
Ann Emerg Med. November 2018; https://doi.org/10.1016/j.annemergmed.2018.09.029
7
,
8
].The overlap between efficiency, quality of care and patient satisfaction is significant
[
[3]
,
- Wang H.
- Kline J.A.
- Jackson B.E.
- et al.
The role of patient perception of crowding in the determination of real-time patient
satisfaction at Emergency Department.
Int J Qual Health Care J Int Soc Qual Health Care. 2017; 29: 722-727https://doi.org/10.1093/intqhc/mzx097
[7]
,
[9]
].Keywords
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Article Info
Publication History
Published online: February 12, 2019
Accepted:
February 11,
2019
Received in revised form:
February 11,
2019
Received:
February 5,
2019
Identification
Copyright
© 2019 Elsevier Inc. All rights reserved.
